A Tale of Two Designs: Human-Centered Vs. Activity-CentredNote: Some readers may be more used to the term User Centred Design (UCD) instead of Human Centred Design (HCD). I consider User Centred…Sep 29, 2023Sep 29, 2023
What an Egyptian priestess taught us about AI-generated Synthetic Users.The year is 530 B.C.Sep 21, 2023Sep 21, 2023
Turning Around Customer Care Challenges: A User Experience Success StoryThe phone lines at my client’s were being reached by users who didn’t have an urgency for assistance, which meant that users who needed…Dec 4, 2022Dec 4, 2022
Agile delivery stages al hacer la maleta (packing a suitcase)Based on the Agile delivery stages of the GOV.UK service manualFeb 26, 20202Feb 26, 20202
Managing stakeholders: The Power of CollaborationWe had to create a service that would help low-income citizens to save and improve their saving behaviour.Apr 27, 2019Apr 27, 2019
Case Study: Redesigning a TelcomDesign of the new responsive website for Lebara Mobile, from sketching to high-fidelity prototyping with a lot of guerilla testing.Jan 30, 20191Jan 30, 20191
UX Review: Save The Children WebsiteThe first of 3 heuristic analysis I’m doing in the websites of charities related with the sponsoring of children as part of a personal…Jan 25, 2019Jan 25, 2019
